Guest Experience & Hosting
Deliver personal, elevated tasting experiences
Greet guests by name and set a warm tone from the moment they arrive
Adjust pacing, depth, and storytelling based on each guest
Practice thoughtful, unrequested gestures of hospitality
Guide guests smoothly from arrival through departure
Building Relationships & Membership
Build authentic connections with guests and members
Introduce our wines and membership naturally, through inclusion and belonging
Support our membership goals through genuine, service-driven engagement
Recognize and personalize experiences for returning guests
Guest Information
Accurately record guest contact details and preferences in our POS system
Document visit notes, wine interests, and personal details guests share with you
Keep guest information accurate and consistent across our systems
Review guest profiles before visits to prepare a personal experience
Handle guest information with care and confidentiality
Staying in Touch After a Visit
Send a personal follow-up email within 24 to 48 hours of each visit
Reference specific wines, moments, or conversations from the visit
Reach out by text or phone when it feels appropriate
Help identify guests who would benefit from deeper, ongoing engagement
Wine Knowledge & Storytelling
Build strong knowledge of our vineyards and winemaking philosophy
Learn the details behind each wine, from vineyard source to varietal, winemaking, oak aging, and taste profile
Speak about our wines confidently and naturally, in your own words
Draw on your own experience in the French wine industry to bring a genuine cross-cultural perspective to every conversation
Take part in ongoing tastings and education
BEING PART OF OUR TEAM
Embody our values: authenticity, warmth, humility, and excellence
Maintain a polished, professional presence
Take part in ongoing wine education and hospitality training
Contribute to a positive, collaborative team culture
Share French wine traditions with your teammates and our guests
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