Senior Account Manager  (French Speaking)

Location: Borough, London or Bordeaux, France

Competitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits.

An exciting opportunity for an experienced, driven Senior Account Manager who wants to take the lead in managing client relationships and driving subscription growth.

À propos de Liv-ex :Avec des clients dans 50 pays, Liv-ex est la principale bourse de vins fins au niveau mondial. Notre vision est de rendre le marché du vin plus transparent, efficace et sûr, au bénéfice de nos membres et des amateurs de vin partout dans le monde. Notre culture est basée sur le travail acharné, l'esprit entrepreneurial et la convivialité. Fondée en 2000, la plateforme de trading, de données et d'intelligence de marché de Liv-ex est utilisée par des entreprises viticoles du monde entier pour mieux comprendre le marché et saisir des opportunités d'achat et de vente. Nous nous trouvons à un point d'inflexion de notre parcours, entamant une phase de transformation qui redéfinira le fonctionnement, le commerce et l'exploitation de l'intelligence des données dans l'industrie du vin. Malgré notre position de leader sur le marché, nous restons une organisation agile, entrepreneuriale et concentrée, où les dirigeants participent activement à la supervision de l'exécution.

About Liv-Ex:

With customers in 50 countries, Liv-ex is the leading fine wine exchange globally. Our vision is to make the wine market more transparent, efficient, and safe, for the benefit of our members and wine lovers everywhere. Our culture is hardworking, entrepreneurial and friendly. Founded in 2000, Liv-ex's trading, data and market intelligence platform is used by wine businesses around the world to better understand the market and execute buying and selling opportunities. We're at an inflection point in our journey, embarking on a transformational phase that will redefine how the wine industry operates, trades, and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurial, focused organization where senior leaders are involved in overseeing execution.

Summary Purpose

As a Senior Account Manager at Liv-ex, you will be responsible for driving commercial growth across your designated region through strategic account management and proactive revenue generation. You will lead account planning, identify and convert high-value opportunities and embed structured upgrade processes to support scalable growth.

A key part of your role will involve leading commercial conversations in collaboration with Customer Success Managers — particularly in scenarios involving upgrades, downgrades or potential churn — ensuring Liv-ex delivers measurable value to members while maximising revenue outcomes.

Key Tasks & Responsibilities

• Own and grow a portfolio of high-value Liv-ex members, developing deep, trust-based relationships that drive subscription growth, retention and long-term value.
• Act as the senior commercial lead on all upgrade, renewal and churn-related conversations, partnering with Customer Success Managers to deliver strong outcomes.
• Identify and pursue high-impact growth opportunities, using market insights, account data and the Liv-ex upgrade framework to scale revenue effectively.
• Collaborate cross-functionally with teams including Broking, Integrations, Product, and Customer Success to deliver tailored, strategic solutions to complex client needs.
• Stay ahead of global wine market trends and platform developments, proactively advising clients and shaping strategic conversations.
• Maintain accurate CRM records and sales forecasts, supporting data-driven decision-making and business reporting.
• Represent Liv-ex at key industry events, acting as a senior ambassador and strengthening our presence in the fine wine community.